Return Policy
Thank you for shopping with Treasures From Jennifer! Please read this policy carefully before starting a return.
Returns
We accept returns of unused items within 30 days of delivery. Return shipping is the buyer’s responsibility. Please package items carefully so they arrive protected.
Mail returns to:
From Jennifer
6 Infinity Lane
Buffalo, MO 65622
Include a paper inside the package with your name, order number, and the word Return. It’s helpful if you also email your tracking number to treasuresfromjennifer@gmail.com so we can watch for the package.
If you are returning an item from an international location, you are responsible for any duties and taxes on the return shipment. Please mark the shipping form so those charges are billed to you, not to us.
Exchanges
We don’t process exchanges as a swap. To exchange an item, return it for a refund and place a new order for what you’d like instead.
Shipment errors, lost packages, and damage
If something is wrong with your shipment (a missing item from the order, a package that was never delivered, a package delivered to the wrong address, or damage in transit), email treasuresfromjennifer@gmail.com. We’ll take care of an exchange or a replacement shipment at no cost to you. If an item arrived damaged, it’s best to include pictures of the damage along with photos of the packaging (outside and inside of the box).
When tracking shows delivered, but the package isn’t there
If tracking shows your package was delivered but you can’t find it, please check with your neighbors first — sometimes it was left next door or at a nearby house by mistake.
Please also email treasuresfromjennifer@gmail.com right away so we can start an investigation with the delivery company, and contact the delivery company’s local office to report the package missing. An investigation is the same as opening a shipping claim.
If the claim is approved, we can refund the lost package up to the insured amount (usually $100, unless you requested additional insurance). If the claim is denied because the shipping company believes delivery was completed correctly, we won’t be able to issue a refund.
Custom and customized items
Custom and customized items cannot be returned. These pieces can’t be restocked for another customer.
Reselling
If you’d like to resell an item, Facebook Marketplace, local homeschool groups, and Facebook buy/sell/trade groups are good options. Here are a couple of groups where people often list our pieces: