Frequently Asked Questions
Here are answers to the questions we hear most often. If you still need help, email us anytime.
How long does it take to make and ship my order?
We make everything ourselves, so timing depends on what’s already in stock and what needs to go through production. Most orders ship anywhere from about a day to about two weeks. Busy seasons (back-to-school and holidays) can take longer, and custom pieces like name puzzles or name tracing boards usually need a few extra days.
Once an order ships, U.S. delivery is often a few days depending on the carrier and destination. If you need something by a certain date, email us before you order and we’ll tell you whether we can make that work.
More detail: Shipping Policy
Can I rush my order or choose faster shipping?
Often yes — email us first. If rush or overnight isn’t showing in the cart, we can usually arrange faster shipping and bill those charges separately. Tell us the date you need it by so we can confirm production capacity and a realistic delivery estimate. Carrier timing isn’t fully under our control once a package is in transit.
Can you combine multiple orders into one shipment?
Often yes, if neither package has shipped yet. Message us promptly with both order details and we’ll combine them when we can (and refund duplicate shipping when that applies).
How do I order with Class Wallet (ESA / EFA funds)?
We’re a Direct Pay Vendor (not on the Class Wallet Marketplace). Shop our website, then either screenshot your cart (items, shipping address, and total including shipping) or email us your wish list with your shipping address and phone number and we’ll create a receipt.
In Class Wallet, choose Direct Pay / Pay Vendor, search for Treasures From Jennifer, and submit the screenshot or receipt. We ship after Class Wallet approves and pays, then you’ll get tracking.
Full steps and programs: Education Funding & Charter School Ordering
How do Odyssey orders work?
Place your order in your state’s Odyssey marketplace for our approved offerings. After you order, email us any customization notes. Payment is handled through Odyssey.
We’ll send you an order confirmation from our website after the Odyssey order comes through. Please double-check the shipping address on that confirmation so we can fix it before we ship if needed. Tracking follows once it ships.
Full steps: Education Funding & Charter School Ordering
What’s your return policy? Can custom items be returned?
Unused standard items can usually be returned within 30 days of delivery. Custom and customized pieces can’t be returned — once they’re made for you, we can’t restock them for someone else.
If something was missing from your order or arrived damaged, email us and we’ll take care of a replacement or exchange for the problem.
Full policy: Return Policy
My package arrived damaged or a piece is missing — what should I send you?
If something arrived damaged, please email treasuresfromjennifer@gmail.com with photos of the damaged item(s), the packaging (outside and inside of the box), and a clear photo of the shipping label when possible. If something is missing, just tell us what is missing in your email — no photo of the missing item is needed. That helps us file a shipping claim and get a replacement headed your way.
What if I entered the wrong address, or the package came back to us?
Email us as soon as you notice — if it hasn’t shipped yet, we can often update the address. If an incorrect address was entered at checkout, you’re responsible for retrieving the package from that address. If it returns to us (return to sender), the shipping cost to send it again to the corrected address is the buyer’s responsibility.
More detail: Shipping Policy
Do you ship internationally? Who pays duties and taxes?
Yes, we ship worldwide. Shipping is calculated at checkout. What you pay us for shipping is for shipping only — duties, taxes, and customs / broker fees are the buyer’s responsibility and are usually charged separately before delivery. We mainly use FedEx for international shipments from our website.
More detail: Shipping Policy
Is my shipment insured?
Shipments include standard insurance of up to $100 for loss or damage. If you’d like higher coverage, email us before we ship and we can arrange it.
Can I request personalization or a custom layout?
Often yes. Leave clear notes in the cart / personalization field, or email us before ordering if the request is unusual. We’ve done alternate wording or languages, color or wood pattern changes, messages on the back of name pieces, custom coins, and special chart layouts when the product allows it. Some customizations will require an added charge. Reach out to treasuresfromjennifer@gmail.com with your request.
Is your lacquer non-toxic and safe for children?
Yes. Our lacquer finish is nontoxic and safe for children to handle and use. Lacquer is a wonderful option for sealing the wood and protecting it from humidity and UV rays. It also makes it easier to wipe clean and doesn’t need to be reapplied.
Can I get items unfinished (no lacquer)? What woods and colors do you use?
Yes — add “unfinished / no lacquer” in your order notes (or email us) when you want that. Unfinished wood is helpful if you plan to paint, because paint can absorb into the wood; lacquer seals the surface.
We don’t use stain. The lighter and darker looks come from the woods themselves — typically light maple, darker walnut, and reddish cherry where those options are offered.
What coin and calendar piece sizes do you offer? Will they fit my board?
Sizes depend on the product — product pages list the current measurements. Common coin sizes include about 1", 1.5", and 2" (and some pieces use other sizes). Home Calendar month pieces are about 1.5 × 6 inches and reversible on many listings.
Our charts and calendars are designed for specific coin sizes. If you’re using a board we didn’t make, measure the holes and compare them with the listing dimensions before ordering. Email us with measurements or photos if you’re unsure.
Can I order replacement pieces?
Yes. Replacement calendar pieces and coins are available through our replacement listings, or we can put together a custom order when you need an unusual mix. Email us what broke or went missing and we’ll point you to the right option.
Do you wholesale? Are you open to collaborations or affiliates?
We do work with some shops on bulk / wholesale orders (minimums apply). Email treasuresfromjennifer@gmail.com with your shop name, website if you have one, and location, and we can share current bulk information. Bulk orders are handled through our website rather than Etsy.
We aren’t taking on collaborations or affiliate / commission partnerships. We’re always glad when families share about our pieces and help spread the word.
Do you have coupon codes or educator discounts?
We don’t keep a standing coupon or educator-discount program — we aim to price items fairly from the start. Occasionally, imperfect or discount stock may be listed separately on our website. Browse our Discounts collection.
Can I include a gift note?
Yes. Add the note in your order notes or email us so we can confirm it before we ship.
Who should checks or school invoices be made out to?
When searching for us as a vendor, look for Treasures From Jennifer. Checks and many school invoices are made out to From Jennifer. If you’re unsure, just ask.
Also see: Education Funding & Charter School Ordering
Questions we couldn’t answer here?
Email treasuresfromjennifer@gmail.com or use the contact form — we’re happy to help.